Frequently Asked Questions
Two decades of style, quality, and dedicated service.
How do I know I am getting the correct size?
Since our founding in 2001, we have standardized our sizing across all collections. Please refer to our comprehensive Size Guide located on each product page, which includes precise measurements in both inches and centimeters.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Simply use our online portal to generate a prepaid shipping label for a seamless return or exchange process.
How long does shipping typically take?
Standard orders are processed within 24 hours. Domestic shipping usually arrives within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. We partner with certified suppliers to ensure our fabrics meet high standards for environmental impact and fair labor practices.
Can I track my order in real-time?
Once your order ships, you will receive an email with a tracking number and a link to our live tracking page so you can follow your package every step of the way.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.